Privacy policy
Privacy Policy
Last updated: September 28, 2026
At Mishd, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and disclose your information when you visit our website, place an order, use our services, or communicate with us.
By using our website or services, you acknowledge that you have read and understood this Privacy Policy.
1. Personal Information We Collect
Depending on how you interact with our website, we may collect the following information:
• Contact information, including your full name, phone number, email address, billing address, shipping address, city, and delivery information.
• Order and transaction information, including the products you purchase, order details, and order history.
• Communications with us, including information you provide when contacting our customer support.
• Device and technical information, including your IP address, browser type, device information, and network connection.
• Website usage information, including how you interact with and navigate our website.
2. How We Collect Your Information
We may collect personal information:
• Directly from you when you place an order, contact us, or provide information through our website.
• Automatically when you visit or use our website through cookies and similar technologies.
• From service providers that help us operate our website, process orders, provide customer support, or deliver products.
• From third-party services and partners when permitted by applicable law.
3. How We Use Your Personal Information
We may use your information to:
• Process and fulfill your orders.
• Contact you to confirm your order and delivery information.
• Arrange shipping and delivery.
• Provide customer support and respond to your requests.
• Process returns, replacements, or other order-related requests.
• Improve our website, products, and services.
• Prevent fraud, unauthorized activity, and security threats.
• Send marketing or promotional communications where permitted by applicable law.
• Comply with applicable legal obligations.
4. Sharing Your Personal Information
We may share your personal information with trusted service providers when necessary to operate our business, including:
• Shopify and technology service providers.
• Shipping and delivery companies.
• Payment and transaction service providers, when applicable.
• Customer support and communication services.
• Marketing and advertising service providers.
• Government authorities or other third parties when required by law.
We only share information when necessary for legitimate business purposes, to provide our services, or when required or permitted by applicable law.
5. Shopify
Our store is powered by Shopify. Shopify may collect and process information about your use of our website in order to provide and improve its services.
Your information may be processed by Shopify and other service providers located in countries other than your country of residence.
For more information about how Shopify handles personal information, please review Shopify's Privacy Policy.
6. Cookies and Similar Technologies
We may use cookies and similar technologies to operate our website, remember your preferences, understand how visitors use our website, and improve our services and advertising.
You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website features.
7. Data Security
We take reasonable measures to protect your personal information. However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
8. Data Retention
We retain your personal information only for as long as necessary to provide our services, process orders, maintain business records, comply with legal obligations, resolve disputes, and enforce our agreements and policies.
9. Your Privacy Rights
Depending on where you live and applicable law, you may have certain rights regarding your personal information, including:
• The right to request access to your personal information.
• The right to request correction of inaccurate information.
• The right to request deletion of your personal information where applicable.
• The right to request a copy of your personal information in certain circumstances.
• The right to opt out of certain marketing communications.
To exercise any applicable privacy rights, please contact us using the information below.
10. Children's Privacy
Our website and services are not intended for children. We do not knowingly collect personal information from children under the age of majority applicable in their jurisdiction.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, services, or legal requirements.
Any updates will be posted on this page, together with the updated date.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
WhatsApp: 0572828621
Email: support.matjar@gmail.com
Mishd
Saudi Arabia