Terms of service
Terms of Service
Welcome to Matjari. By accessing or using our website and purchasing our products, you agree to be bound by these Terms of Service. Please read them carefully before using our website.
1. General Terms
Matjari operates this online store and provides products and services to customers through our website.
By using our website, you confirm that you are legally capable of entering into these terms and that the information you provide is accurate and complete.
2. Products and Pricing
We make every effort to ensure that product descriptions, images, prices, and availability are accurate. However, minor differences may occur.
Prices and offers may be changed or updated at any time without prior notice.
3. Orders
When you place an order, you agree to provide accurate information, including your full name, phone number, city, and delivery address.
After receiving your order, our team may contact you to confirm your order details before shipping.
We reserve the right to refuse or cancel an order when necessary, including in cases of incorrect information or suspected fraudulent activity.
4. Payment
We currently offer Cash on Delivery for eligible orders.
Payment is made when the order is delivered to you.
5. Shipping and Delivery
Delivery is completely free.
Orders are usually delivered within 2 to 5 business days after order confirmation.
Delivery times may vary depending on the customer's location and circumstances related to the shipping process.
6. Returns and Replacements
You may request a return or replacement within 14 days of receiving your order in the following cases:
• The product has a manufacturing defect.
• The product arrives damaged during shipping.
• Items or contents are missing from the order.
• You received a product different from the one you ordered.
If one of these issues applies, we will send you a replacement product free of charge and arrange for the problematic product to be collected at our expense.
7. Customer Information
You are responsible for providing accurate contact and delivery information when placing an order.
Please make sure your phone number and delivery address are correct to avoid delays or unsuccessful deliveries.
8. Intellectual Property
All content on this website, including text, images, logos, graphics, and other materials, is owned by or licensed to Matjari and may not be copied, reproduced, or used without our permission.
9. Limitation of Liability
We are not responsible for delays or issues caused by circumstances outside our reasonable control, including shipping delays, incorrect customer information, or other circumstances beyond our control.
10. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our services, business practices, or legal requirements.
Any updates will be posted on this page.
11. Contact Us
If you have any questions about these Terms of Service, please contact us:
WhatsApp: 0572828621
Email: support.matjar@gmail.com
Last updated: September 28, 2026