Return and Refund Policy

At Matjari, we want you to have a smooth and satisfying shopping experience. If there is any issue with your order, please contact us so we can assist you.

Contact Us

You can contact us regarding returns or order issues through:

📱 WhatsApp: 0572828621
📧 Email: support.matjar@gmail.com

Return and Replacement Cases

You may request a return or replacement in the following cases:

• ⚠️ The product has a manufacturing defect.

• 💥 The product arrives damaged or defective due to shipping.

• 📦 Some items or contents are missing from your order.

• 🔄 You received a product different from the one you ordered.

Request Deadline

Return or replacement requests must be submitted within 14 days of receiving your order.

How We Handle the Issue

If your order has one of the issues listed above, we will send you a replacement product free of charge.

We will also arrange for the problematic product to be collected at our expense, with no additional fees for you.

Important Information

Please contact us within 14 days of receiving your order if you receive a damaged, defective, incomplete, or incorrect order so that our team can review the issue and assist you.

💚 Your satisfaction is our priority, and we always strive to provide you with the best shopping experience.